One bad review can feel like a fire alarm for your entire business and the wrong reply can turn a small spark into a viral mess.
Social media expert Dawn Renshaw, founder of Stoney Creek Social Media, walks through what “crisis” really means in day-to-day small business life, why the “let’s get it deleted” reaction to a bad post is usually a dead end, and what response can shift the tone fast.
Episode Resources
Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.
Social media expert Dawn Renshaw unpacks what generosity in branding really means and why people are drawn to businesses that treat employees, customers, and communities with care. We share practical ways to show your values without sounding performative, plus real...
Social media and marketing expert Dawn Renshaw, founder of Stoney Creek Social Media, makes the business case that kindness is not fluff, it is a real driver of loyalty, repeat sales, and referrals. Episode Resources Stoney Creek Social Media Subscribe to The Kindness...
Stoney Creek Social Media founder Dawn Renshaw explores how kindness moves from a personal value to a practical marketing system that builds loyalty, saves clients money, and earns long-term trust. Real stories show why integrity, responsiveness, and the 80–20 content...
Welcome to The Kindness Marketing Podcast! Dawn Renshaw, founder of Stoney Creek Social Media, shares how social media went from optional to essential and why a kindness-first mindset makes marketing work better. Dawn traces her shift from concierge services to...